When choosing ASO providers, knowing who will best fit your company and serve you the way you want can be tricky. One provider might not do all you want, another too much. Here are XX things to consider as you make your selection.
You have an idea of what you want, but is each member of your team on the same page? Or does each individual or department of your business have a different idea of what an ASO contract will accomplish? Meet with your team, define your vision and let them tell you what they expect. Then, identify the goals that are non negotiable.
After that, narrow down what is left to manageable expectations. When you get to that last part, you have your core set of goals to compare with what each ASO provider offers. This approach lets you avoid surprises as well as clearly define the scope of your contract, which makes it easier to evaluate if your decision to outsource was the correct one.
ASO is a very broad term that covers a lot of ground. Research the different types of ASO providers that are out there and use that information to match it to your needs. For example, if you are only looking for human resources program management, it makes no sense to go with a company that handles that, plus payroll and other administrative services. For most companies, though, a comprehensive ASO will make the most sense and lead to less confusion, but you should definitely make sure you understand what you are getting and have it defined from your ASO provider.
Any good ASO company will have references beyond the usual “testimonial.” Ask to talk to some of their clients to pick their brains about the positives and any negatives of going with that particular company. Talk to more than one client. The more information you can glean from the ASO company’s references, the easier it will be to determine if they are a good fit.
Also, ask the ASO provider for success stories with clients that closely match your company. If they do not have any that are a good match, they might not be a good fit although you should share with them your concerns and see what their response is.
You do not want every decision you make to be driven by your inner instinct, but this is one area you may want to consider letting your gut run the day. If you trust your contact and the company seems like they can handle your needs seamlessly, they likely are a good fit for you. Likewise, if you have a sense that they cannot meet your needs, your gut is probably right.
Picking through ASO providers can be a chore. Understanding your goals and what you are looking for is key to making sure you pick the right company that can meet your administrative needs.